Private Birthday Party FAQs
PERSON IN CHARGE OF PARTY:
May gain access no more than 10 minutes prior to party. Party guests will be admitted at the actual scheduled start time. Party will end at the agreed time. If your group arrives before this time, they are welcome to wait in the lobby.
PARTY FLOW:
Please arrive at your scheduled party time. When you enter the facility, please go to the Ticket Window and pick up your party tickets. (Party tickets are your guest’s admission tickets). Please give the party tickets to your guests. Unlimited pizza and pop will be available for the first 1 1/2 hours of your party. Pizza toppings are cheese or pepperoni. Approximately 1 hour and 15 minutes into your party, the DJ will announce for your guests to join the birthday person at the Party Machine. It’s the birthday person’s opportunity to win cash and prizes. Immediately following, the dj will announce for your guests gather at the concession tables for cake/ice cream and presents. Your Party Coach will serve the cake/ice cream and help with the presents. After cake/ice cream and presents, your party is welcome to continue the fun for the remainder of the party time.
GUEST COUNT:
All guests will be counted whether skating or watching—Including children, parents and grandparents or other adults whether they are watching or skating. Please use all of your party tickets. No refunds will be given. birthday person is included in head count.
GUEST COUNT OVER 50 PEOPLE:
If you need to change/add the number of additional guests you are expecting—Additional guests must be finalized and paid for when party is paid in full. No shows—We will refund, within 10 days after party, up to 10 prepaid guests over the 50 count. Day of party—If you have additional guests over the prepaid number, we will allow up to a maximum of 10 additional people to be paid for on the day of—all others will not be allowed to enter. No loitering in the parking lot.
CAKE:
You are welcome to bring a cake or cupcakes. No other food or drink can be brought in. Ice cream is included with your package. Please no ice cream cakes. We have a full-service concession for your convenience.
FOOD ALLERGY:
If one of your guests has a food allergy – Please contact management, BY EMAIL, for approval prior to arrival. AFTER APPROVAL a single food item may be allowed for the individual with the allergy only. You will receive consent via email, please bring consent email to the event. Jumpin’ Jupiter cannot store, cook or prepare any carry-in items. This includes placing items in a freezer or refrigerator.
PARTY INVITATIONS:
Invitations are free with your birthday party. We have 3 options to choose from—1 & 2 OPTION—Go to website www.JJSKATE.net, click on BIRTHDAY PARTY button, click on INVITATIONS. OPTION 1 Email your guests directly through the link, INVITATIONS page. OPTION 2 Print invitations. Select the invitation design and print. OPTION 3 You are welcome to stop in during any public skating session and pick invitations up at the Ticket Window.
PAPER PRODUCTS/THEME PARTY:
Red tablecloths are provided. You’re welcome to bring balloons, paper products, tableware, table clothes, table center pieces. Please do not tape or stick anything to the walls including no banners, posters, wall hanging etc. DO NOT BRING: Confetti, silly string, piñatas or glitter.
SKATE MATES:
Skate Mates are complimentary. Yep! They’re free.
SOCKS:
Socks are required for both roller skating and Bounce Quest activities. Please remind your guests to bring or wear socks. We have socks available for purchase also.
PROGRAMMING/MUSIC/LIGHTING/FOG:
Skating sessions are programmed to provide maximum entertainment for families, elementary and middle school students. All of our music is “radio” edited. Due to the nature of our business, theatrical fog and lighting effects (strobe and laser) are in use during the skating session.
MUSIC SELECTION:
Jumpin’ Jupiter to operate its music and PA system and supplies the DJ. We will not play any explicit song versions. If there are specific songs you would like to hear at your party, we require at least a 2-week advance notice – to allow for programming. (Email song list to email@jumpinjupiter.net AND call us to verify we received the email or drop off list during any public skating session). A 2-hour party typically has time for about 30 songs. This list does not guarantee every song will be played because of allotted time or we may not have the song. But we will do our best. Our system does not allow for personal music devices to be plugged into the system. WE WILL NOT ACCEPT SONG REQUESTS ON DAY OF PARTY.
COSTUME CHARACTERS / FACEPAINTERS / MAGICIANS / BALLOON ARTISTS:
If you are having one of our costume characters visit—Party Pal will arrive just before cake time and visit for approximately 20 minutes. Prearrangements/vendor fees must be made with Jumpin’ Jupiter for any vendors at party ie. Magician, balloon animal artist, face painters, costume characters, photo booths. Any vendor arrangements will be noted in email confirmation and vendor fees (if applicable) at time of booking. (Email information to email@jumpinjupiter.net AND call us to verify we received the email).
BALANCE OF PARTY DUE:
Balance of party is due 10 DAYS BEFORE party. One person pays for entire party. No individual payments will be collected at the door. Additional guests over 50 count must be paid for at this time also. No Shows- We will refund, within 10 days after party, up to 10 prepaid guests over the 50 count.
DEPOSIT/BALANCE/CANCELLATION:
A few important (but friendly!) party details: To lock in your celebration date, a $200 deposit is required. Just a heads-up – this deposit doesn’t count toward your final party balance and isn’t refundable if the party is cancelled. If you need to move your party, please give us at least 14 days’ notice to transfer the deposit to a new date. For weather -related cancellations, no worries – we’ll happily reschedule for a time that works best for everyone!
EXCESSIVE CLEANING:
The deposit also covers any excessive cleaning fees. Our amazing staff will handle the normal party cleanup – that’s one of the perks of partying with us! But to keep things fun and clean, here are a few no-nos: no food fights, no smashing cake into someone’s face (even if it’s tempting), and please skip confetti, glitter, and silly string. Excessive messes take extra time to clean up, and we want to keep the party rolling smoothly for everyone.
EXIT:
We also ask that all party guests, including cake, gifts and personal belongings, exit the building within 15 minutes after your party ends. our team needs this time to get everything ready for the next group of skaters and partiers. If some guests are waiting for a ride after the party, please stay with them until their ride arrives.
DEPOSIT REFUND:
If everything goes smoothly, your deposit will be refunded back to the credit card used or a Jumpin’ Jupiter check within 10 days after your party. We do reserve the right to make the final call on refunds, but we’re all about good times and happy parties!
PAYMENT TYPES:
PAYMENT TYPES: Payment of cash, Visa, Master Card or Discover, American Express accepted. Please no checks. 4% convenience fee online and balance of party transactions.
