Public Birthday Party FAQs
SPECTATORS: (Not skating, just watching)
To help create a safe and enjoyable experience for all guests, everyone entering the facility must have a ticket or paid admission. Please note: Five complimentary spectator tickets come with your party package. Spectators (adults age 21 and over who are not skating, just watching) may enter using a party spectator ticket or by paying spectator admission at the ticket window. We offer a discounted rate for parents and adult supporters who are simply there to watch. If a spectator chooses to skate, they can join in the fun anytime by paying the difference for skating admission and skate rental (if needed). Guests under age 21 would either use a party ticket or pay regular admission to enter, whether they plan to skate or not. If you’re expecting a large number of adults, we offer spectator bundles that include admission for group of non-skating spectators. These can be purchased in advance when booking your party or on the day of your event.
BABIES/TODDLER SPECTATOR: (Up to 32” tall)
Babies and toddlers under 32” are not charged to enter if they are just watching. If spectator baby/toddler would like to skate, a party ticket can be used, or general admission and skate rental would be charged. Bounce Quest playground admission would be charged if they would like to play in the playground.
10 MINUTE DROP OFF:
Parents dropping off children at a party, have 10 minutes to enter and get their child settled and exit the facility. They would not be charged the spectator fee. Nor would they need a spectator ticket.
20 MINUTE PICK UP:
Parents picking up children at the end of the party, can enter 20 minutes before the party is over, and would not be charged the spectator fee.
PARTY SCHEDULE:
Please arrive at the scheduled party time. Parties will not be let in before this. Upon entering the facility, please go to the Ticket Window to pay the remaining balance of your party and pick up your party tickets. (Party tickets are your guest’s admission tickets). Please give the party tickets to your guests as they arrive to your party. Your guests will receive a party wristband and skate rental (if needed). We will get your beverage and food order at that time also. You can locate your party room by finding the sign with the birthday person’s name on it.
ARRIVAL AND SERVING TIME:
It is important that all of your guests arrive on time so that we can serve your party at your scheduled party/room time. We are not able to change your party/room time, since there may be parties before/after yours. If food is ordered – will be served approximately 45 minutes to 1 hour into your party time. Complete your food (if ordered), cake, ice cream and gift opening in the party room.
PLEASE NOTE: Your party room time is the full duration of your scheduled party. Access to the party room begins at the start of your scheduled party and ends when your party time ends. There is no additional time before or after for setup or extended use, so please plan accordingly.
PARTY TICKETS:
Please use all of your party tickets. No refunds will be given.
ADDITIONAL GUESTS:
If you have additional guests over and above the number of people included with your party, you are welcome to pay for their general admission and skate rental if needed at the Ticket Window on the day of the party.
SEATING:
Seating in party room is guaranteed for party guests included in party package. Seating for spectators is not guaranteed.
CAKE/FOOD/DRINK/GIFTS:
You’re welcome to bring a cake or cupcakes. However, no other outside food or drinks are allowed. We provide ice cream for your party, and our full-service concession is available for your convenience. In order for your party to not feel rushed at the end, cake/ice cream must be served and finished eating before the last 30 minutes of party time. Gift opening must be completed by the end of your party time.
FOOD ALLERGY/WITH PIZZA ORDER:
If one of your guests has a food allergy – Please contact management, BY EMAIL, for approval prior to arrival. AFTER APPROVAL a single food item may be allowed for the individual with the allergy only. You will receive consent via email, please bring consent email to the event. Jumpin’ Jupiter cannot store, cook or prepare any carry-in items. This includes placing items in a freezer or refrigerator.
PARTY INVITATIONS:
Invitations are free with your birthday party. We have 3 options to choose from—1 & 2 OPTION—Go to website www.JJSKATE.net, click on BIRTHDAY PARTY button, click on INVITATIONS. OPTION 1 Email your guests directly through the link, INVITATIONS page. OPTION 2 Print invitations. Select the invitation design and print. OPTION 3 You are welcome to stop in during any public skating session and pick invitations up at the Ticket Window.
PAPER PRODUCT/THEME PARTY:
Party balloon themed tablecloths are provided. You’re welcome to bring balloons, paper products, tableware, table clothes, table center pieces. Please do not tape or stick anything to the walls including banners, posters, wall hanging etc. DO NOT BRING: Confetti, silly string, piñatas or glitter.
SKATE MATES:
Are complimentary! Yep…they’re free, shareable and please follow all posted rules.
BOUNCE QUEST PLAYGROUND:
Bounce Quest activity is for children up to 56” tall, with an additional fee.
SOCKS:
Socks are required for both roller skating and Bounce Quest activities. Please remind your guests to bring or wear socks. We have socks available for purchase also.
PROGRAMMING/MUSIC/LIGHTING/FOG:
Public skating sessions are programmed to provide maximum entertainment for families, elementary and middle school students. All of our music is “radio” edited. Due to the nature of our business, theatrical fog and lighting effects (strobe and laser) are in use during the skating session. Christian/Gospel music is played on Monday evening parties.
COSTUME CHARACTERS/FACEPAINTERS/MAGICIANS/ BALLOON ARTISTS:
Due to safety and health concerns, we do no not allow privately owned or rented costume characters, face painters, magicians or balloon artists into the facility.
PARTY ROOM USE/CLEANUP EXIT:
To keep everything running smoothly for all scheduled parties, your party room must be fully cleared and vacated by the end of your reserved party time. Our team begins cleaning and resetting the room immediately after your party ends, and other parties may be scheduled directly after yours.
Please make sure the following is completed before your party time ends: All gifts must be opened during your reserved party time and inside the party room. Gift opening is not permitted in public areas after your time ends, as it affects available seating, creates additional cleanup, and disrupts accommodations for other guests. Leftover cake, cupcakes must be taken to your vehicle. Continued eating or lingering with cake in public areas after your room time ends may result in loss of your deposit. All decorations, personal belongings, and gifts must be removed from the party room. If any guests were dropped off, a responsible adult must remain with them until their ride arrives.
DEPOSIT:
A $75 deposit is required to reserve your party. This deposit does not apply towards the party balance. Refunds will be issued within 10 days and back to the original credit card used or by JJ check. JJ reserves the right to make the final decision regarding refund eligibility.
IMPORTANT: The $75 deposit may be partially or fully withheld if your group does not vacate the party room on time or if excessive cleanup is required due to messes beyond normal party use.
EXCESSIVE CLEANING:
Our staff takes care of the standard party cleanup—that’s one of the perks of celebrating with us! However, if excessive cleaning is required, it may result in partial or full deduction from your deposit. Examples of what may be considered excessive cleaning include: Excessive food (pizza, cake, ice cream etc.) ground into the carpet, food fights or intentionally smashing cake into another guest’s face, use of confetti, glitter, silly string, or similar party materials. These situations significantly extend cleaning time and may affect other parties.
CANCELLATION POLICY:
Deposit is not refundable if you cancel your party. Deposits may not be transferred to another party date with less than 10 days advance notice. New party date is based on availability.
PAYMENT TYPES:
Payment of cash and all major credit cards accepted. Please no checks. Sales tax is not included in package.
ADDITIONAL QUESTIONS:
Your fun and enjoyable birthday party is important to us. We invite you or your guests to contact us with any questions before your party to clarify any expectations.
