PUBLIC KIDS BIRTHDAY PARTY FAQS

PUBLIC KIDS BIRTHDAY PARTY FAQS

  • PARTY SCHEDULE:  Please arrive at the scheduled party time.  Parties will not be let in before this.  Upon entering the facility please go to the Ticket Window to pay the remaining balance of your party and pick up your party tickets.   (Party tickets are your guests admission tickets).  Please give the party tickets to your guests as they arrive to your party.  Your guests will receive a party wristband and skate rental (if needed).  We will get your beverage and food order at that time also.  You can locate your party room by finding the sign with the birthday persons name on it. 
  •  ARRIVAL AND SERVING TIME It is important that all of your guests arrive on time so that we can serve your party at your scheduled party room time.  We are not able to change your party room time, since there may be parties before/after yours, skating session time.  If food is ordered – will be served approximately 45 minutes to 1 hour into your party time.  Complete your food (if ordered), cake, ice cream and presents in the party room. 
  • CAKE/FOOD/DRINK:  You are welcome to bring a cake or cupcakes.  However, no other food or drink can be brought in.  Ice cream is provided for your party.  We have a full service concession for your convenience.  In order for your party to not feel rushed at the end, cake/ice cream must be served and finished eating before the last 30 minutes of party time.  
  • PARTY ROOM ENDING TIME: Because there may be parties scheduled after your party—Party room MUST BE EMPTIED of all party and personal items BY THE END OF YOUR PARTY TIME. Guests return skates to rental counter.
  • SPECTATORS: Non skating parents. grand parents and children under 32” can enter for free to watch.  All others will be charged admission to enter whether skating or watching. (If they are not included in party) Skate Rental is extra.  Please use all of your party tickets.  No refunds will be given.  Parents, grand parents and children under 32” are welcome to use party tickets if they are going to skate.  Seating in party room is guaranteed for guests included in party package.
  • ADDITIONAL GUESTS: If you have additional guests over and above the number of people included with your party, you are welcome to pay for their general admission and skate rental if needed at the Ticket Window on the day of the party.
  • PARTY INVITATIONS:  Invitations are free with your birthday party.  We have 3 options to choose from—1 & 2 OPTION—Go to website www.JJSKATE.net, click on BIRTHDAY PARTY button, click on INVITATIONS.  OPTION 1 Email your guests directly through the link, INVITATIONS page.  OPTION 2 Print invitations. Select the invitation design and print. OPTION 3 You are welcome to stop in during any public skating session and pick invitations up at the Ticket Window.  
  • FOOD ALLERGY/WITH PIZZA ORDER —- If one of your guests has a food allergy –  Please contact management, BY EMAIL, for approval prior to arrival. AFTER APPROVAL a single food item may be allowed for the individual with the allergy only.  You will receive consent via email, please bring consent email to the event.  Jumpin’ Jupiter cannot store, cook or prepare any carry-in items.  This includes placing items in a freezer or refrigerator.
  • PAPER PRODUCT/THEME PARTY: Red/party balloon themed  table cloths are provided. You’re welcome to bring balloons, paper products, tableware, table clothes, table center pieces.  Please do not tape or stick anything to the walls including banners, posters, wall hanging etc. DO NOT BRING:  Confetti, silly string, piñatas or glitter.
  • SKATE MATES:  3 complimentary Skate Mates come with your package. Additional Skate Mates are available for rental with a $5 deposit, $2 refund when Skate Mate is returned.
  • BOUNCE QUEST PLAYGROUND: Bounce Quest activity is for children under 56” tall, with an additional fee.
  • SOCKS:  Socks are required for both roller skating and Bounce Quest activities.  Please remind your guests to bring or wear socks.  We have socks available for purchase also. 
  • PROGRAMMING/MUSIC/LIGHTING/FOG:  Public skating sessions are programmed to provide maximum entertainment for families, elementary and middle school students.  All of our music is “radio” edited.  Due to the nature of our business, theatrical fog and lighting effects (strobe and laser) are in use during the skating session. Christian/Gospel music is played on Monday evening parties. 
  • COSTUME CHARACTERS/FACEPAINTERS/MAGICIANS/BALLOON ARTISTS:  We do not allow privately owned or rented costume characters, face painters, magicians or balloon artists into the facility. 
  • DEPOSIT/EXCESSIVE CLEANING/PARTY ROOM/ EXIT FEE: $75 deposit does NOT go towards balance of party. Deposit is refunded up to 10 days after the party date IF—see below.  Deposit will be refunded back to credit card the deposit was paid from or JJ check.  JJ reserves the right to make the final refund decision.
  • EXCESSIVE CLEANING:  Our staff will take care of the normal party clean up. Honestly, that’s one of the reasons why you’re having your party here. So we do the work!  What is not acceptable—excessive pizza/cake/ice cream in the carpet, no food fights, smashing cake into another patrons face, no confetti, glitter or silly string, along with litter left in parking lot from your guests.  It takes our staff a considerably longer time to clean.
  •  EXIT:  Everyone in party has exited the party room by the end of your party room time. (This includes cake, gifts and personal belongings).    Our staff needs to clean these areas, due to the fact there may be a session/party scheduled after yours.  If you have guests dropped off for your party and are waiting to be picked up.   Please do not leave until their ride has arrived.
  • CANCELLATION POLICY: Deposit is not refundable if you cancel your party.  Deposits may not be transferred to another party date with less than 10 days advance notice.  New party date is based on availability.
  • PAYMENT TYPES: Payment of cash and all major credit cards accepted.  Please no checks.   Tax and credit card processing fees are included in party package.

ADDITIONAL QUESTIONS:  Your fun and enjoyable birthday party is important to us.  We invite you or your guests to contact us with any questions before your party to clarify any expectations.